Waterpark Receptionist

Responsible to
Managers and Supervisors

Please note good spoken and written English is a must 

Age 16+

Front of house staff should be honest, numerate and well organised. Individuals should be able to work as a team and communicate effectively.

Hours
SEASONAL ROLE - Varying shift patterns are available may potentially include evenings and definitely will be at weekends and Bank Holidays.

Duties and Responsibilities

As the first point of contact between the customer and the company, the reception role is vital in providing the right image for Splashdown Quaywest as this can significantly contribute to the success of the company.

Reception staff should: -

· Look and behave in a professional manner at all times

· Be outgoing and effective at communication

· Be clean, neat and tidy in the correct uniform provided

· Be punctual and reliable in arriving to work for their allocated shifts

· Be seen to be alert and attentive to customer needs

· Adhere to all rules and procedures

· Be courteous to customers and staff members when on duty

Reception staff will have to familiarise themselves with all aspects of reception operations, which will include but is not limited to: -

· An online booking system

· Processing and redeeming tickets through handheld devices

· Time bands

· Tannoy systems

· Till Layout

· Wetsuit purchase redemptions

· Staff Discounts

· Customer Services

· Relevant cleaning and tidying procedures.

The telephone system and the manner in which is used is vital to our business.

Reception staff should: -

· Be attentive to customer enquiries and be clear and concise when speaking on the phone

· Know where to find all relevant information

· Prioritise customers

· Transfer calls

· Take messages and bookings & ensure they are given to the appropriate person

Reception staff should be familiar with all emergency systems and procedures including the: -

· Radios

· Evacuation and Fire procedures

· Emergency Tannoy Systems

Other duties will include: -

· Dealing with lost property including the recording of losses and finds

· Making sure the internal and external areas are clean and tidy

You are expected to carry out any reasonable task asked of you by a Supervisor or Manager.

Apply today – we look forward to welcoming you! Please upload a CV if you have one, referencing your application form.

ALL APPLICANTS MUST COMPLETE AN APPLICATION FORM - DO NOT JUST UPLOAD YOUR CV.